FAQ

We provide an extensive array of cleaning services designed to address every aspect of your home's cleanliness. Our offerings encompass general cleaning for all rooms, deep cleaning for a thorough overhaul, meticulous kitchen and bathroom cleaning, dusting of surfaces, vacuuming and mopping of floors, and interior window cleaning. We can also clean the garage, balcony and patio areas. Additionally, we collaborate with trusted partners who specialize in carpet and exterior window cleaning to ensure your home receives comprehensive care.

Our cleaning services are available Monday through Friday, from 8:00 AM to 5:00 PM. We also offer flexible scheduling options to accommodate your busy lifestyle, including Saturday upon advance request

We bring our own cleaning supplies and equipment to ensure a thorough and efficient cleaning process. However, if you have specific products or equipment preferences, please let us know, and we'll be happy to accommodate your request.

We understand your desire for a well-maintained home, and we assure you that our Go Clean team is professional and well-trained to handle the job. Please refrain from micromanaging during the house cleaning process, as it can make both parties uncomfortable and less productive. Rest assured that our team knows what needs to be done to achieve the results you desire. However, if you have any concerns during your appointment, please feel free to contact us immediately. Your satisfaction is our priority. At the end of the cleaning, we're happy to check the cleaning results together to address any issues that may arise, but during the cleaning process, we kindly ask that you stay out of the team's cleaning area.

Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis, depending on your preference and cleaning needs. Our flexible scheduling options allow you to choose the frequency that works best for you. We offer discounts based on the frequency of service

If this is your initial cleaning, it's advisable to request a deep cleaning to ensure that all areas of your home receive thorough attention and are brought up to the desired standard of cleanliness.

The need for regular cleaning versus deep cleaning depends on the current condition of your home and your cleaning preferences. Regular cleaning is suitable for maintaining cleanliness on a day-to-day basis, focusing on surface-level dirt and dust. However, if your home has accumulated grime in hard-to-reach areas or hasn't undergone a thorough cleaning in a while, it may benefit from a deep cleaning. Signs that your home may require deep cleaning include visible dirt buildup, lingering odors, or neglected areas such as baseboards, behind furniture, or inside cabinets. If you're unsure, our cleaning experts can assess your home's condition and recommend the most appropriate cleaning regimen for your needs. If this is your initial cleaning, it's advisable to request a deep cleaning to ensure that all areas of your home receive thorough attention and are brought up to the desired standard of cleanliness.

To ensure a smooth and efficient cleaning process, here are a few steps you can take to prepare for our arrival:

Declutter: Tidy up any clutter or personal items to allow our team to clean effectively.

Secure Valuables: Safely store away any valuable or delicate items to prevent accidental damage.

Provide Access: Ensure that our team has easy access to all areas of your home that require cleaning.

Communicate Instructions: If there are any specific areas or tasks, you'd like us to focus on, please communicate them clearly beforehand.

Pets: If you have pets, consider confining them to a designated area or informing our team about any special instructions regarding them.

Upon requesting fridge, oven, or cabinet cleaning, try to make sure these items are emptied prior to appointment. (Most people don’t like others touching their things).

We know that you’re looking for a great-looking home, and our team wants to give it to you! Try not to make them uncomfortable during house cleaning by micro-management. You both will be more productive and happier without it. Should you have any concerns during your appointment, contact us immediately!

Please inform us if any doors, furniture, or components of your home are damaged or if there are any potential hazards we should be aware of to prevent accidents. Sometimes, clients may not disclose that doors are malfunctioning. We rely on your honesty to ensure a safe cleaning process and to avoid any mishaps.

The safety and security of your home and belongings are our top priorities. All our cleaners undergo background checks and extensive training to ensure they are trustworthy and reliable. Additionally, we use eco-friendly cleaning products and follow strict safety protocols to minimize any potential risks during the cleaning process.

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.

Yes, we prioritize the safety of your family and pets. We use eco-friendly cleaning products that are non-toxic and safe for both children and pets.

The duration of your cleaning depends on the type of service and the conditions of your home, but on average, it takes approximately 45 minutes per room

Our cleaning team can consist of up to 3 people as we are committed to finishing the job by our client’s timeline while not compromising the quality of the work. This ensures efficiency and thoroughness in completing your cleaning tasks.

Answer: Deep cleaning involves a thorough and meticulous cleaning process that targets hard-to-reach areas and accumulated grime and dirt in your home. In San Diego, where dust, pollen, and other allergens are prevalent due to the climate, deep cleaning is especially beneficial. It helps improve indoor air quality, reduces allergens, and creates a healthier living environment for you and your family. Deep cleaning involves a thorough and comprehensive cleaning of your home, targeting areas that are often overlooked during regular cleaning sessions. This includes cleaning areas such as baseboards, light fixtures, and outside appliances.

While deep cleaning covers many areas often overlooked in regular cleaning, certain tasks may not be included. Deep cleaning may not include tasks such as interior/exterior window washing, carpet cleaning, inside fridge/oven, inside cabinets or organizing personal belongings. However, additional services can often be arranged upon request or as part of a customized cleaning plan tailored to the homeowner's preferences.

Yes, we can accommodate the cleaning needs of our clients. You can add interior fridge and oven, Interior windows cleaning, patio, garage, balcony, carpet shampoo. If you have specific additional services you would like to include with your deep cleaning, please let us know, and we will be happy to tailor our services to meet your requirements.

The frequency of scheduling deep cleaning for your home in San Diego hinges on several factors including the size of your household, your lifestyle, and individual preferences. As a general guideline, it's advisable to schedule a deep cleaning every few months or at the onset of each new season. This ensures that your living environment remains consistently clean, healthy, and inviting, while effectively addressing accumulated dust, grime, and allergens.

Customer satisfaction is our top priority. If you're not completely satisfied with our service, please let us know within 24 hours, and we'll gladly re-clean the areas in question at no extra cost

Yes, Go Clean San Diego is fully insured for your peace of mind and protection.

Booking a cleaning service is easy! You can book online through our website, or you can give us a call, and our friendly customer service team will assist you in scheduling a convenient appointment.

We do not move any furniture inside your home, including stoves, refrigerators, beds, sofas, couches, TV stands, tables, consoles, coffee tables, bookcases, nightstands, etc. However, we will clean as far as we can reach. If you choose to move furniture yourselves, we're happy to clean behind or underneath it. This precaution is to prevent any floor scratching or damage, as well as to ensure the safety of your furniture, especially if it's not in optimal condition.

In the unlikely event that any damage occurs to your property during our cleaning process, we take full responsibility for it. We are fully insured, and we will promptly address any damage by either repairing or replacing the item at no cost to you. Your satisfaction and peace of mind are our top priorities, and we strive to ensure that every cleaning session is conducted with the utmost care and attention to detail.

To ensure that we deliver the highest quality of care to your home, there are certain tasks we typically do not include in our standard cleaning service:

Washing dishes

Cleaning toys

Cleaning the inside of your fireplace

Picking up clutter

Cleaning your iron

Doing/folding laundry.

We aim to leave your belongings in their rightful places when we depart, which is why we leave these organizational tasks to you. However, we are more than happy to accommodate additional requests such as cleaning the inside of your cabinets,

To avoid any charges, we kindly request that you cancel your cleaning appointment at least 24 hours in advance. This allows us to adjust our schedule accordingly and provide our services to other clients. Please note that failure to provide timely notice will result in a late cancellation fee of $75. Thank you for your understanding and cooperation.

We accept credit/debit cards, checks, Zelle, Venmo and Cash.